Digital progress: Steglitz-Zehlendorf optimizes the apartment office!

Digital progress: Steglitz-Zehlendorf optimizes the apartment office!

The Steglitz-Zehlendorf district office has made a decisive progress in the digitization of its administrative services. Since October 2024, the administration has become significantly more efficient due to the introduction of the E-file and the E-WB (electronic residential authorization certificate). District Councilor Tim Richter emphasizes that these digital solutions not only optimize internal processes, but also significantly improve the service for the citizens. In this way, applications and documents can now be processed quickly and safely without the previous paper effort, which leads to a noticeable reduction in the administrative burden, such as https://www.berlin.de/ba-steglitz-zehlendorf/aktuelles/PressMageilungs/2025/Pressemage division.

The e-file replaces the conventional paper files and enables all relevant information to be saved and managed digitally. The E-WBS is particularly relevant, which now enables citizens to make their application for a residential rights online. This appearance is an important prerequisite for many people to enter social housing in Berlin. In this context, the document management system NSCALE is used, which enables user-friendly digital filing. The system will revolutionize the paperless processing and archiving of documents, which [service.berlin.de also illustrates.

opening times and services in the citizens' office

The citizens' office, which is located in the old town hall of Steglitz on the 3rd floor, has specific opening times that have to be met with an appointment in advance: Monday and Tuesday from 10:00 a.m. to 6:00 p.m., Wednesday from 8:00 a.m. to 3:00 p.m., Thursday from 7:30 a.m. to 2:30 p.m. and Friday from 8:00 a.m. to 1:00 p.m. No appointment is necessary for some services, but citizens should accept the waiting times and, if necessary, bring the necessary documents with them. In the future, this process will improve through digital transformation, which will increase efficiency in the everyday life of citizens.

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