New ways to improve: District Office Biberach optimizes service and processes

New ways to improve: District Office Biberach optimizes service and processes

The district of Biberach introduces new measures against long waiting times

The Biberach district faces major challenges in dealing with long waiting times, dissatisfied customers and high employee fluctuation. District Administrator Mario Glaser recently announced that eight new employees have started their work and hopes to get the problem under control.

more efficiency through administrative assistance from Sigmaringen

In order to reduce the workload, the new employees receive comprehensive familiarization. Glaser also plans to implement additional appointment rails and optimize the administrative processes. A new chat bot should support citizens with basic information.

The district is also working on the opportunity for employees to work in the home office. This is intended to strengthen the employee loyalty and make it easier to recruit new talents.

improvements in the area management

The vacant area management is currently supported by administrative assistance from Sigmaringen. District Administrator Glaser is confident that the lengthy search will soon come to an end.

To protect the employees and work more efficiently, only concerns are processed in the registration authorities of the Biberach district and the branch offices.

Optimization of the appointment

Unfortunately, there are repeated problems with online appointments, since many agreed appointments are not perceived and thus expire. To solve this problem, it is advisable to make appointments early. In addition, an express switch was set up that enables customers with urgent concerns directly on the same day.

Despite the current challenges, District Administrator Glaser emphasizes that the district is on the right track to solve the problem of long waiting times. He shows understanding for the resentment of the citizens and emphasizes the claim to offer high quality services.

Further information on the vehicle approval in the Biberach district can be found on the official website www.biberach.de/kfz- approval

- Nag