Randals in the discounter: customer attacks cashiers and employees

an incident in the discounter: The effects of a dispute on the personnel

Hagen (ots)

On Saturday afternoon in a discounter in Altenhagen there was a dispute between a customer and a cashier. The 51-year-old man wanted to buy individual beer bottles, but they could only be bought as part of an offer in the package. This led to a heated dispute in the cash register area that soon escalated.

from a discussion to a physical incident

In the course of the dispute, the customer showed an aggressive handling and struck with force against the plexiglass disk, which separated the cash register area from the rest of the business. This plexiglass pane broke out of her holder and hit another employee on the back of the head, which led to a worrying situation. Such behavior can not only endanger the security of the employees, but also affect customers' trust in business.

The reaction of the staff

The employees who became aware of the incident usually react prudently to de -escalate the situation. In this case, another employee tried to prevent customers from leaving the business by holding his shopping cart. But this also led to another escalation when the customer pushed the shopping cart against the employee. These reactions illustrate the enormous pressure under which retail employees often have conflicts.

Police intervention and legal consequences

The police were called and was able to find the customer at the outcome. The incident led to a police control of the responsible customer, which is now reported for assault and property damage. Fortunately, the cashier and the employees were spared serious injuries; However, a medical care on site was not necessary.

overall relevance

This incident throws a light on a bigger problem in society: the often intensifying conflicts in retail, which can result from supposedly small problems. Such events not only burden the employees concerned emotionally, but can also have long -term effects on the working atmosphere in shops. The employee's feeling of security is crucial for the smooth running of the customer service, and incidents like this can increase the feeling of uncertainty.

Overall, it is important to address such incidents and to point out the needs and security situation of employees in retail. The company must become aware of the problem and take appropriate measures to create a safe working environment.