Experience Cologne differently: with delay, chocolate and rail chaos

Experience Cologne differently: with delay, chocolate and rail chaos

Cologne comment: Dear KVB, which you should never do!

The Cologne Verkehrsbetriebe (KVB) play a central role in local public transport in the city of Cologne. You are responsible for transporting your passengers both safely and reliably. In an ideal scenario, the possible uses should be constantly improved to make traveling in Cologne as pleasant as possible. But there are a few points that should be an absolute priority and where there is a strong request not to neglect them.

An essential aspect is the maintenance of Cologne originality and the personal note that many of the drivers characterize. These people not only bring their professional competence, but also a portion of heart and empathy to their everyday work. The personal interaction between drivers and passengers makes traveling in Cologne special. The risk that the carpools feel under pressure or unfriendly measures could significantly tighten the already tense Situation in local public transport.

Recently, passengers have experienced how one can experience a human side of traffic despite inevitable traffic problems and unforeseen disorders. If drivers apologize for delays and offer their passengers creative solutions, this shows commitment and understanding. A functioning system should not only be geared towards efficiency, but also rely on a positive communication climate that gives passengers a feeling of connection and respect.

Furthermore, the KVB must respond to the concerns of the passengers. There have been significant challenges related to construction sites and bomb finds that can lead to diversions and longer travel times. In such situations, it is particularly important that the KVB deals transparently with information and always shows its passengers alternatives. The dialogue between drivers and passengers should be promoted to avoid misunderstandings and give passengers the feeling that their needs are heard.

Overall, the preservation of culture and personal contact in Cologne local transport is essential. The values that the drivers embody every day should continue to be preserved in the future. If the KVB develops innovative concepts in this direction, you can help strengthen the trust of the Cologne population in public transport and at the same time to make travel through the city a bit more pleasant. That would be a win-win situation for everyone involved.