Consumer advocates criticize Telekom: throttles despite Unlimited tariffs

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Telekom solves trouble with contract customers with throttling

In the German telecommunications market, numerous contract customers of Deutsche Telekom experience difficulties by throttling their mobile data connections, despite the offer of so-called unlimited tariffs. This practice has already awakened the attention of consumer advocates who sharply criticize the company's procedure.

The telecommunications industry in Germany has changed significantly in the past three decades. With a variety of providers who vouch for customers, standardized laws should ensure a stable market. Nevertheless, the throttling of connections, especially for users of flat rate tariffs, causes resentment. This mainly affects customers who use their SIM cards in routers. According to consumer advocates, the throttling measures have been tightened since April 1, 2025, so that users are affected by considerable speed losses in certain regions.

Background of the throttling measures

The throttling is often caused by overloading the mobile phone network, especially if many users transmit large amounts of data at the same time. This practice is a measure permitted by the mobile phone providers to ensure network quality, but in contradiction to the demands of customers, it is related to reliable and unrestricted use of their collective bargaining services.

The consumer protection center also criticized Telekom because of the possible violation of network neutrality and pointed out that business practices such as peering with other providers create artificial scarcity, which harms primarily to those private customers who do not have the financial means in order to pay for better access. This problem is clearly shown in various user forums in which customers report on their frustrating experiences.

rights of customers and possible measures

customers who suffer from poor network quality have the right to defend themselves. In the event of persistent problems, these can make a special right of termination under certain circumstances. Lawyers advise you to first set a deadline for the provider, to comment on the remedy of the disorder before legal action is taken.

In a so -called digitized age, where access to the Internet has become indispensable for most people, these throttling practices are not only a technical problem, but also a social challenge. The development and maintenance of a fair telecommunications market that meets both the needs of the providers and the consumer remains a central task for the future.