Security guard Vitalis Lehmann: Combating chaos in the district office!

Security guard Vitalis Lehmann: Combating chaos in the district office!

A security guard has been on duty at the Tuttlingen district office since October 2020, who not only ensures protection, but also ensures a more relaxed climate. Vitalis Lehmann was commissioned to support compliance with the Corona rules and to ensure security in offices that are particularly prone to conflict. With his daily presence, he contributes to the de-escalation of tensions and is valued by his colleagues for this. How Schwäbische.de reports, his task is not always easy.

Lehmann often has to deal with challenging situations, especially in offices such as the job center, the youth welfare office or the immigration authority. It often happens that visitors are dissatisfied with their financial benefits and conflicts escalate. In order to manage these tensions, Lehmann has special de-escalation techniques, such as those on brandwache247.de are described. Communication, listening and open body language are crucial.

Challenges in everyday life

The corona pandemic has changed the demands on security forces, even though the crisis has largely been overcome. Current precautions are still necessary in certain areas, such as tuttlingen.de held. In the district office, it is particularly important to continue to observe the mask requirement in sensitive areas such as healthcare.

But even without pandemic challenges, Lehmann is always challenged. Most recently he had to resolve an incident in which a visitor to the job center showed up with two cats in his bag. With a steady hand, he accompanied the visitor outside to quickly defuse the situation. Such missions are not uncommon. Emergency calls occur once a month, particularly towards the end of the month, when visitors are often at their most desperate.

However, live animals are not the only problem facing security forces. Lehmann remembers an incident in which a dog was wandering around the veterinary office and absolutely had to be caught. Such experiences show that everyday work in the district office often goes far beyond mere security surveillance.

A look into the future

In 2025, some initiatives have already been launched to further improve security. The security service, which costs around 61,000 euros annually, is commissioned by the company W & W Protection Management Service & Security GmbH. If a call to the police is necessary, this is rarely necessary; This only happened once in 2025. This cautious management shows that the security forces prefer to de-escalate rather than intervene. Lehmann is valued not only as a security guard, but also as a contact person and sometimes even as an interpreter because he speaks Russian.

However, the challenge remains to smooth things over on a regular basis. With his commitment and constant training in de-escalation techniques, Lehmann ensures that visitors to the district office are not only safe, but also feel respected and heard.