ICE trip canceled: Travelers annoyed by dirty train in Nuremberg

ICE trip canceled: Travelers annoyed by dirty train in Nuremberg

Nürnberg, Deutschland - On June 10, 2025, there was an unusual incident in the ICE from Munich to Hamburg. The passengers had to get out prematurely in Nuremberg because the train staff found the train to be too dirty. For many passengers, this was an unexpected end of their journey, which caused confusion and frustration. At first glance, photos of the interior showed no excessive dirt, which makes the decision of the train appear all the more questionable. [Merkur reports that ...] (https://www.merkur.de/bayern/nuernberg/bahn-dutlich-bayern-klarer-musche-belsten-der-fahrgaeste- Jurist-fuer-fuer- Fahrbruch-93781993.html)

As Deutsche Bahn (DB) explained, it was an "individual case". Nevertheless, the incident is considered symptomatic of a major problem in German long -distance traffic. An employee of the railway described the situation as unusual and emphasized that high qualitative Standards for long -distance travel trains are sought. Nevertheless, the incident revealed the challenges with which the train staff is often confronted, such as dirty and defective trains. BR reports that ...

passenger rights and compensation

among travelers there was displeasure with the demolition of the journey, and it quickly became clear that they were entitled to compensation. Lawyer Professor Christian Solmecke criticized the incident as legally not constant and explained that train employees are not allowed to do their decision arbitrarily. It is only allowed if security endangered a trip. In the event of a delay, travelers according to EU law are entitled to get off the right: free meals must be provided from an hour of waiting and if a delay of more than two hours, the compensation is 50% of the fare. Bahn.de informs about passenger rights ...

The Pro Bahn passenger association showed understanding for the train staff, which is often under considerable pressure. Professor Dr. Lukas Iffländer points out that this incident may have made the "barrel overflow" and complained about the general mood in the staff. The EVG union also points to austerity measures in the cleaning area, which is not exactly contributing to improving the situation. The Federal Government is urgently asked to finally intervene in order to fix the grievances in DB sub-traffic.

alternatives for travelers

After the unexpected stop in Nuremberg, the DB offered the affected travelers the opportunity to continue their trip an hour later in another but crowded train. This shows that, despite everything, the DB tries to offer solutions - even if the circumstances were anything but ideal. Travelers who want to assert their claims can send their applications to DB Dialog GmbH or submit them in a DB travel center. Bahn.de informs about the submission of applications ...