Be careful, ING customers! Phishing emails threaten your money!

Be careful, ING customers! Phishing emails threaten your money!

The ING, one of the most famous direct banks in Germany, is currently faced with an alarming situation. Customers report suspicious e-mails that are allegedly come from the bank and ask them to install a new version of the InG app. These emails promise that the security of the account is endangered should not be traded immediately. Berlin Live informs that the phishing radar has made an alarm at this message.

When analyzing these emails, the consumer experts have found several characteristic features for phishing emails. For example, a personal salutation is missing; Instead, customers are only addressed with "Dear customer". In addition, the fraudsters use different fonts and sizes, while an official message from the bank would be uniformly designed. In addition, an immediate need for action is conveyed in the emails, which also speaks for a fraudulent intention.

warning of phishing emails

The request to click on a link in the email is a typical sign of a phishing attack. Recipients of these emails are advised to move them into the Spam folder immediately. The consumer advice center also recommends visiting the official website of the ING or updating the app directly to ensure that there are no security risks.

In addition, banks and companies are expected to make their communication more clearly and safely with customers in order to maintain trust in their services. In this context, email communication plays a central role, since it often represents the first contact point between customers and companies. Krauss GmbH emphasizes that the efficiency in customer service increases and the satisfaction Customer can increase.

For good communication, it is crucial to use clear language and respond to the needs of customers. Customer service teams should also be prepared for frequent inquiries and save time through standardized templates when answering emails. This not only accelerates the process, but also ensures that the answers are consistent and professional.