Postbank customer loses access: The problems with the new app!

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Kunden der Postbank erleben Probleme bei App-Übertragungen. Hinweise zur sicheren Nutzung sowie Lösungen für häufige Fehler.
Postbank customers experience problems with app broadcasts. Notes on safe use and solutions for frequent errors. (Symbolbild/NAGW)

Customers of banking institutions such as Postbank are increasingly in the sights of fraudsters, which increases the need to protect personal data. This shows a current incident in which a postbank customer lost access to his bank account without having made a mistake himself. According to berlin-live.de

The immediate trigger for the incident happened when the customer changed his cell phone. Usually the transfer of data and contacts to a new device is quickly done, but the Postbank app was a hurdle. The customer was able to install the best-sign app, but had no access to its account. The child of the affected customer asked for help in a post on Reddit, since the customer support has so far not been able to offer a solution. Instead, the bank demanded that it have a new process and then had to wait several days to confirm the activation.

help from the community

The child quickly found support in the online community. A helpful user explained that by deleting the app, the best-sign process has to be re-established, which requires that a new name and a new password are awarded. To activate the app, confirmation by letter or NFC is required; Activation via a QR code is only possible when changing the cell phone.

In the case of the customer concerned, this means that he has to request a new password that is also sent by post. A simpler solution is ideal when the app is still installed on the old cell phone. Then the transmission can be easier and faster.

tips for optimal use of the app

Postbank.de , the energy saving function of the operating system could put the app into a "deep sleep", which means that important push notifications do not arrive. This function should be deactivated so that the app works smoothly.

In addition, the stability of the internet connection and the authorizations for the app should be checked in the smartphone settings. It should be noted that push notifications are only sent to the favorite device if there are several best sign methods in different devices.

In summary, this incident shows how important it is to be particularly careful when using apps and when changing devices in order not to endanger access to bank accounts. Users should always keep their old devices to ensure smooth furnishing and activating applications such as the Postbank app.

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OrtBerlin, Deutschland
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