Criticism of the new payment system: Resentment at the cathedral square concert in Fulda

Criticism of the new payment system: Resentment at the cathedral square concert in Fulda

The cathedral square concerts in Fulda, which found their peak with a performance by Paul Kalkbrenner last week, were accompanied by a new payment system that met with resentment from many visitors. The system based on a payment card was introduced by organizer AC2B to facilitate cashless payment transactions, but ensured various difficulties.

criticism of the new payment system

At the concert on August 1, the rush of around 10,000 people was certainly a challenge for the new system. Bianca Morano, who worked on the cash tent that evening, reports on massive problems: "The network broke down again and again, and charging the EC cards often did not work." These technical difficulties contributed to a frustrating experience for many concert goers who did not have enough cash.

The design of the payment process

The payment system required visitors to receive a special payment card when entering the site. This had to be charged at least 30 euros to purchase drinks whose prices could be called up via QR codes. Morano also criticized the lack of transparency of the system: "Many people have not understood why they only get the remaining money back a week after the concert." The users had to register and enter their card codes during the reimbursement, which not only seemed time -consuming, but also opaque.

effects on the community

The introduction of the cashess system reflects a growing need for efficiency and security in major events. In the past, the organizer, AC2B, had met to suffer cash losses. The project manager Raymund Oberst points out that the digital management of payments brings great time savings and transparency in sales. Nevertheless, the question remains whether the benefits for visitors actually weigh the inconvenience.

reimbursement of the remaining amount

Although the changes appear positive at first glance, many concert goers do not seem to understand how they can apply for their refund. At PK-konzerte.de/fulda there is a guide for registration, but the uncertainty about the return times caused further frustration. Colonel is aware of the problem, but explains that the system is now common at major events.

conclusion and customer experiences

Bianca Morano, who witnessed the event up close, is disappointed with the numerous annoyances: "I worked at many concerts and it was always great. This evening was simply not what I expected." The reactions of the visitors show that the pressure on organizers to find innovative solutions is often scheduled, but implementation must be thoroughly thought out to guarantee a positive experience for everyone involved.