Artificial intelligence in Lower Saxony's cities: Change of administration

Artificial intelligence in Lower Saxony's cities: Change of administration

Digitization in response to specialists in specialists

The increasing digitization of the administration in the large cities of Lower Saxony is a direct reaction to the shortage of skilled workers, which affects many public institutions. The German Press Agency found in a comprehensive survey that cities such as Hannover, Braunschweig and Osnabrück actively integrate artificial intelligence (AI) into their work processes or already have specific plans for this.

Innovations in Citizens' Service by KI

One of the most promising applications of AI in municipal administration is the introduction of intelligent chatbots. These digital assistants should relieve the administration by automatically editing frequent inquiries. In Osnabrück, for example, the chat bot "Toni" is used, which efficiently processes citizens' inquiries. Hildesheim is also planning a similar solution. In this way, administrative staff can be relieved and the waiting times for citizens are significantly reduced.

Diversity of the use of AI in Lower Saxony

The possible uses of AI are diverse. Road and bridge construction in Lüneburg is already using AI technology to document the condition of roads and analyze damage efficiently. This shows how AI can be helpful not only in administration, but also in technical infrastructures. Wolfsburg has also dealt intensively with AI and pursues a strategy for integrating this technology into different areas to modernize urban processes.

Challenges in digital integration

Nevertheless, not all cities are immediately advanced in their AI implementation. Göttingen, Delmenhorst and Salzgitter have not yet implemented a productive use of AI in their administration. Mayor Jan Erik Bohling from Salzgitter emphasizes the need to not neglect organizational and data protection aspects, while the city enters the dialogue with neighboring communities to exchange experiences.

Outlook on the future of administration

The ambitions in most cities are high: an intelligent chat bot is planned in Hildesheim to improve the citizen service. These developments are not only technologically significant, but also an expression of change towards more efficient and service -oriented administration. The City Association of Lower Saxony sees AI as a key topic for the future of municipal administration and encourages its members to explore innovative approaches to master the challenges of the shortage of skilled workers.

Conclusion

Overall, it can be seen that the implementation of AI in the big cities of Lower Saxony is not only a step towards digitization, but also a necessary answer to the current challenges of the administration. The municipalities are actively working on finding innovative solutions that improve the citizens' service and reduce the workload of their employees.