Citizens' dialogue in Tlaxcala: Increasing ISSSTE services in the focus

Citizens' dialogue in Tlaxcala: Increasing ISSSTE services in the focus

Important information event for the entitled to claim

In a significant initiative of the ISSE, a public hearing took place in the CMF Tlaxcala, in which the representatives of the various departments of the health service, including medical and social services, came together. The aim of this event was to bring information about their claims and the available services to the citizens.

actors involved and their tasks

The public hearing was directed by key people of the ISSE, including subdeleged for administration, medicine and services and the head of the legal department. These specialists had the task of addressing the questions and concerns of those present to improve service quality. It was an opportunity for entitlements to communicate directly with those responsible.

The importance of the 21 performance offers

A central role of the event was the explanation of the 21 performance offers of the ISSSTE, which are of great importance for many people. These include:

• Health insurance: from preventive to curative medical service, including maternity care.
• rehabilitation services: Both physical and mental rehabilitation are offered to improve the quality of life of the insured.
• social benefits: This includes programs for the purchase of basic foods about superissing and loans for construction and repair work.
• Credit offers: Among other things, mortgage loans for living purposes and personal loans in special emergencies.

moderation and citizen participation

Citizen participation was an essential aspect of this hearing, since direct communication between the entitled to the claim and the representatives of the ISSE did to clear up misunderstandings and to spread information about existing services. The insured have thus used the opportunity to find out about their rights and the services offered and to ask questions if necessary.

an outlook on future initiatives

This type of event illustrates the commitment of the ISSE to increase the quality of life of the insured and to offer them better service -oriented care. The repeated implementation of such local hearings could help strengthen trust in the institution and to promote direct communication with the community.

- Nag