How the youth welfare office Mainz-Bingen is fighting against violence and threats

How the youth welfare office Mainz-Bingen is fighting against violence and threats

In recent years, the climate has intensified in many public authorities. In the youth welfare office of the Mainz-Bingen youth welfare office, employees experience how threats and aggression increase. A long -time employee who wants to remain anonymous describes her experiences in an urgent report in which she addresses the impending changes and security measures of the youth welfare office.

"The client's aggression potential has increased significantly in recent years," the employee describes her observations. This worrying development is not limited to a certain clientele; It shows itself in all social classes and has recently led to an increase in attacks. "I was shouted at, insulted, physically put under pressure and even threatened with a knife," she reports with worrying emphasis.

attacks and threats on the agenda

The threats to which the employees are exposed goes far beyond verbal attacks. A large number of clients not only threatened death verbally, but also initiated physical attacks. A colleague of the enforcement service shares similar experiences: "The disrespect and attacks of different kinds have increased significantly in recent years," he says, emphasizing that many attackers come to the offices without prior appointment to present their concerns. These unannounced visits often lead to heated discussions, with threats and words of swear.

"We are constantly eye on who comes to our offices," says the youth welfare office employee, who praises the security measures of the district administration. Your department has developed a new security concept that better controls the arrival of clients. Only those who have made an appointment may enter the offices. "This enables us to prepare us better for possible conflict situations," she explains.

comprehensive security measures in planning

To further improve security, the district administration plans to convert extensive conversions at the two main locations in Ingelheim. From October, check-in terminals will be installed to control who enter the buildings and thus restrict access. These measures should offer employees a higher level of security and relax the tense situation in the authorities. The construction work should be completed by the coming spring.

A consistently growing number of critical discussions forces employees to also also consult the police or the district service. The concern for your own security not only affects the everyday life of those affected, but also has a direct impact on the working atmosphere. "We just don't feel safe anymore," said the employee. The support of colleagues in difficult conversations is another point that she considers to be profitable.

The shocking experiences of the employees in the youth welfare office Mainz-Bingen reflect a spacious problem. Many public institutions now see themselves in similar situations. Comprehensive measures are essential so that the employees can continue to pursue their work safely. It remains to be hoped that the planned changes in the district administration not only improve security, but also help to promote respectful coexistence between clients and employees.