Ulm goes digital: The AI ​​Chatbot Ulmer Spatz helps citizens 24/7

Von Kl Redaktion

The city of Ulm has taken an innovative step towards digital citizens' interaction. With the new AI-based chat bot "Ulmer Spatz", the citizens receive support for questions and concerns around the clock. This virtual assistant is not only a technical novelty, but also a cultural enrichment, since it can communicate in different languages, including Swabian.

A tool for increasing efficiency

The "Ulmer Spatz" goes beyond regular chatbot functionalities. He is able to maintain different communication styles, from the poetic usage of a Shakespeare to the white and mysterious answers such as that from Yoda from Star Wars. Such creative approaches contribute to the user -friendliness and entitlement value of the bots and make public information more interesting.

Meaning for the citizens and the administration

"We use artificial intelligence to make administrative processes more efficient," explained Jan Tschemernjak, the head of urban IT. By using the "Ulmer Spatz", simple inquiries can be answered quickly and efficiently after opening times and events. The chatbot thus relieves the employees who can gain more time for personal citizens' advice.

The future of digital citizens' inquiries

Plant to further expand its chatbot family. For example, another virtual assistant called "Albert" for the members of the Ulm municipal council is developed. This chat bot should provide the council members information from the past 15 years. Such developments are part of a broader initiative that aims to improve citizen communication and internal administrative processes.

FAZIT: One step into the digital future

The "Ulmer Spatz" stands for modern citizens' communication, which facilitates the life of Ulm citizens through the use of technology. These developments can serve as a model for other cities that also optimize their administrative processes and want to strengthen the proximity to the citizens. The use of artificial intelligence not only increases efficiency, but also the way in which citizens receive information is fundamentally changed.

- Nag