Internet failures in the Rhine-Main area: 20,000 customers affected!

On April 29, 2025, there were massive disorders in the fiber optic network near Frankfurt, Hesse, which affected around 20,000 people in the region. According to [frisn.de] (https://www.fr.de/hessen/Niedersachsen-baggerfreuher-in-hessen-behlehle- Online-Blackout-fuer-20-000-men-zr-93708894.html) both internet and fixed network connections and partly the TV reception. The disorders were found around 11 a.m. and the restoration of the connections began from 2.30 p.m. on the same day. The incident was triggered by construction work north of Frankfurt, in which GVG Glasfaser GmbH damaged fiber optic lines affected at a depth of about five meters.

An essential background for the disorder was the damage to two independent fiber optic lines. One line near the A7 near Hamburg was torn, while the other, which supplies the region around Cuxhaven, was also affected. Repair work in Hessen could be completed in the night after the incident. There has been a similar incident in the past, in which an excavator driver deliberately destroyed a piece of road in Hesse in autumn 2024 to protest against unfavorable salaries.

echo of the disorders in several federal states

In addition to the disorders in Hessen, [Radiomonster.fm] (https://www.radiomonster.fm/blog/deutsche-glasfaser-Massive-internetstoung-in- Mehreren- Bundeslaunner-Was-Du-Jetzt-wissen-Wissen-Wissen-Wissen-Wissen-Wissen-Wissen-Wissen internet problems, including Lower Saxony North Rhine-Westphalia. A service partner had determined damage to a fiber optic line, which triggered the disorders. The problems were confirmed from around 10:40 a.m., whereby users from different regions, including the Rhein-Main area in Hesse, were able to report.

The cities of Beverstedt, Geestland, Loxstedt, Oerel, Schiffdorf and Wulsbüttel are badly affected in Lower Saxony, while in North Rhine-Westphalia the regions Bünde, Rödinghausen, Wenden, Olpe and Schöppingen are affected. Around 1,500 private and business customers fight with connection problems, especially in Wenden and Olpe. On -site users in cities such as Frankfurt am Main, Hamburg, Bielefeld and Munich also reported internet failures, where

The repair work is in progress, whereby internal and external teams are used. A forecast to completely restore the service is still pending, but the remedy could take between a few hours and several days depending on the complexity. Customer service and further information are available from Deutsche Glasfaser on the website and social media.