Emergency call debacle in Cuxhaven: Why the ambulance came late!

In an incident in Otterndorf, an eyewitness wanted to request an ambulance via emergency number 112 after an accident from a child. However, the call incorrectly landed at the rescue station in Cuxhaven, where the caller was asked to choose the phone number 0471-19222. In the excitement, the woman could not record the number properly. Fortunately, another caller informed the emergency services, so that an ambulance arrived.

Christian Somitz from the city of Cuxhaven said that the emergency call was not forwarded to the regional control center in Bremerhaven. The dispatcher erroneously stated the telephone number for patient transport. This incident was classified as a unfortunate individual case and was not regarded as a technical or organizational problem. The dispatcher viewed the situation and the matter was discussed internally. The city of Cuxhaven regretted the circumstances and wishes the victim of a good recovery. Special thanks go to a first aider who turned to the fire brigade again after she had difficulties with the phone number, such as cnv-medien.de reported.

emergency services and patient transport in Cuxhaven

The region has an extensive structure in the emergency services. Emergency services are stationed at three locations in Otterndorf, Cadenberge and Hemmoor, with a total of four ambulances and two patient transport cars around the clock for medical emergencies. The service is supported in diseases, injuries and poisoning by trained rescue and emergency medic.

There are also two emergency medical vehicles in Neuhaus and Hemmoor, which are alternately occupied by regional doctors. The locations also act as teaching rescue guards, where trainees have the opportunity to complete the practical part of their training. The ambulance service in the region pursues continuous quality management to comply with European requirements, which ensures a good start into the profession of emergency services, such as drk-cuxhaven-hadeln.de reported.