Shock in the Edeka: Customer is humiliated with self-scanning!

An Edeka branch in Königslutter is currently causing excitement after an incident at the self-service cash registers. A customer reported humiliating scenes during her shopping on December 30, 2024. Together with her mother and little son, she was at the self-scanning cash register. A market manager criticized the customer because she stowed away the goods in bags, which she described as "not practical" and "confusing".

The customer felt attacked by the conductive remarks of the employee. In the tense situation, a shop detective was consulted who asked the customer the question: "Do you understand me?" The customer suspects that this remark was connected to her foreign appearance. The location escalated and she started crying in front of other customers. The entire purchasing was checked, and it was found that everything was scanned correctly. The customer expressed that she felt humiliated and the experience spoiled her annual financial statements.

statement by Edeka and other backgrounds

A spokeswoman for Edeka rejected the allegations of the customer and described the situation differently. Edeka stated that the customer had scanned more than 20 items, which violated the rule for the self-scanning cash registers. The employees had asked the customer to pay larger purchases to regular health insurers. Edeka also emphasized that the customer was never suspected. The reaction to the detective's racist statements remained uncommented. The customer was dissatisfied with Edeka's answer and found the representations twisted.

In a further context, problems with the return of the deposit bottle in EDEKA branches were also discussed. Many customers collect deposit bottles in a bag for several weeks. Problems often occur when returning to the machine, for example due to the condition or brand of the bottle. Clear rules regulate the acceptance of deposit bottles, but problems can occur if bottles are incorrectly inserted or the deposit symbol is not clearly visible.

A special point is that machines can reject bottles that come from brands that are not sold in the respective supermarket. According to the Hamburg Consumer Center, only the material plays a role in returning disposable bottles or cans. Concerns between customers and employees are not uncommon. A cashier reported a predicament when a customer brought a damaged can without visible pawns to return. The customer reacted dismantled when the reasons for the rejection were explained to her. In many cases, to request money for crushed bottles at the cash register proves to be very promising.