Bürgercentrum Pforzheim: increasing efficiency and digital future in view

Bürgercentrum Pforzheim: increasing efficiency and digital future in view

The Citizen Center of the City of Pforzheim has established itself as an indispensable service provider for the citizens in recent years. In this context, first mayor Dirk Büscher completed an “internship” this week to experience the everyday challenges and processes of the employees up close. This measure not only shows the appreciation for the work done, but also the commitment of the city administration for a continuous improvement of the services.

an insight into the practice

Büscher had the opportunity to accompany clerk Marie Predl during her daily work. On his first day, he found how many concerns can be processed at the same time. The clerks are not only responsible for processing the applications, but also for the advice of customers. These personal interactions are a crucial aspect that shapes the quality of the service in the citizens' center.

growth and challenges

In the first half of 2024, the employees of the citizens' center worked over 12,000 registrations and around 11,590 pass applications. Despite the increase in inquiries and the associated high workload, the team managed to reduce the waiting time to an appointment from five to three weeks. Alexandra Lachenauer-Engisch, head of department of the BürgerCentrum, emphasizes that a harmonious team and qualified staff are the key to success. In order to meet the increasing demands, it is continuously sought for new employees.

digitization as a future perspective

In influx to a more effective future, the citizens' center has already taken the first steps towards digitization. The introduction of electronic residence registrations and online applications could make the entire process much more supple. Büscher and Lachenauer-Engisch emphasize that digital processes are necessary to meet the requirements of modern administration. "We need smart digital solutions to be able to comprehensive the advantages of online forms," ​​says Büscher.

Important support for emergencies

An impressive example of the efficiency of the work in the Bürgercentrum became visible in an emergency. A young couple needed a new passport at short notice because a family member abroad was in an emergency. Thanks to the rapid reaction of the clerk, it was possible to create a preliminary passport that immediately helped the couple. Such events underline the importance of the citizens' center as a refuge in urgent matters.

conclusion: appreciation and outlook

In summary, it should be noted that the visit by Mayor Büscher in the BürgerCentrum not only represents a gesture of appreciation for the employees, but also forms the basis for constant improvements in urban administration. The upcoming challenges and the positive development through digitization offer a promising perspective for the future of the citizens' center. "The employees are the heart of our services and we should always support them," concluded Büscher.