WhatsApp Web: New support feature with real person!

Von Martin Schneider

Meta, USA - In a new initiative, Meta, the company behind WhatsApp, is testing an innovative support feature for users of WhatsApp Web. According to information from Derwesten.de should be able to use personal support from real employees. So far, the support on WhatsApp Web has only been understood and has not always proven to be helpful because it often led to dead ends. With the introduction of the new feature, a direct path towards human support is created, which could significantly improve use for many users.

The new support system is currently in the beta phase and can be called up via the "help" button. This gives users the opportunity to start a chat with a real employee in order to receive support in more complex concerns. Meta plans to make this function accessible to all users in one of the next updates. Access to the new feature takes place via the settings, then via help and "chat with us".

Meta Ai: One year full of innovations

At the same time, Meta Ai, the Ki technology of WhatsApp, has received positive feedback since its introduction a year ago. As reported on WhatsApp's official blog, this technology now also enables real-time language interaction. Users can ask questions to Meta AI by pressing the waveform button, which enables prompt answers in various language options, even with voices from celebrities. This brings a new element to communication and makes the user experience even more interactive.

In a further step, users can also send META AI photos to obtain useful information, for example translations of menus or care instructions for plants. In addition, META AI offers the option of editing photos by adding objects, removing or changing colors. These functions are great progress for the app and expand the possible uses of AI in the everyday life of users.

extensions for companies

In addition, the META AI offer is also expanded to business applications. According to the blog, the further development of the business CIS is being used to ensure faster service for corporate inquiries. Thousands of companies are already using the WhatsApp business app. A further expansion of these services is planned in the coming year, which could significantly simplify communication between companies and customers.

Meta emphasizes that the feedback from the users is expressly desired. Users are encouraged to share their experiences and to present creative applications for the new technology. In this way, the development of Meta AI remains dynamic and can continuously be adapted to the needs of the users. The vision behind it is to further increase the interactivity and usefulness of WhatsApp and to improve the user experience in both personal and business environment.

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OrtMeta, USA
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