Erfurt café in the test: rip -off or hidden jewel?

Erfurt café in the test: rip -off or hidden jewel?

In the charming of Erfurt's old town, there is no shortage of shops, restaurants and cafés that need to be discovered. However, many tourists often face an overwhelming selection and do not know where to start. In order to find a ray of hope in the multitude of possibilities, many prefer to use Google reviews. But these can be misleading, as the latest episode of the Kabel1 show "Attention control" shows.

Mirko Reeh, the culinary expert of the show, started looking for cafes that have not exactly received shiny reviews. The result in a café in Erfurt is extremely informative and throws a light on the challenges in gastronomic business.

The disappointing ratings

No local nowadays escapes the limelight of the online reviews. In this special Erfurt café, the Google rating has an average number of stars of only 3.5. The response of the guests is often unfriendly. The café describes a review as the "worst place" in Erfurt, with overpriced prices and poor service. Such comments make it clear: the expectations of customers are not fulfilled and many do not feel well treated.

• A guest is frustrated about the long waiting time for the invoice and the unfriendly request to leave the locally.
• Another criticism emphasizes the disappointing taste experience of ice chocolate and the inappropriate prices for the dishes.
• A third guest complains about the unfriendly operation and the unclear offer, which led to a considerable disappointment.

Although the negative experiences predominate, there are also positive feedback. Some guests praise the friendly ambience and the home taste of the baked goods offered. This mixed feedback has motivated the broadcaster to subject the restaurant to a more precise examination.

The visit by Mirko Reeh

During his visit at 4:50 p.m. Mirko Reeh was immediately confronted with the less inviting announcement that the café closes at 5 p.m. He was thinking about how to operate this café. The condition of the coffee machine was also not gratifying for him; He received the information that it was no longer in operation. His expectations were correspondingly low, but he took the time to choose three different pieces of cake.

his impressions were mixed when he learned the prices of the cake pieces. While the taste of the cold dog delighted him at least briefly, he was shocked by the pricing. "This is the most expensive cold dog I've ever eaten," he said, reclaiming the exorbitant costs. He found that a price of 4.20 euros was calculated for a simple piece of cake. Such prices let you question how a café can do.

Mirko admitted that the cold dog tasted good, but the price-performance of the price was in no way. His evaluation was about the question of what an experience this was and how the enjoyment and costs should be balanced. "I feel completely ripped off there," he summed up after the cost check.

Fortunately, the quark cake was able to address its taste buds, but the question of the "homemade" remained unclear - final doubts remained whether the products were freshly prepared or not.

Mirko Reeh clearly expressed his displeasure with the pricing policy of the café. He called for more customer friendliness and a consideration of pricing, especially if the café may no longer offer the best performance in the late hours. In addition, the Kabel1 team asked itself the question of how the owner positions itself on denations and the negative reviews. An additional puzzle remains why there was no feedback on the contact attempts from Thuringia.

customer friendliness as the key to success

The central teaching from Mirko Reeh's visit could be that a café in Erfurt, especially one with mixed reviews, should invest more time for its customers. Friendliness and a well thought -out offer are essential to promote constructive feedback and build a loyal regular customer. In the digital age, where information and experiences are quickly communicated, the quality of the care and the offer remains a decisive factor for the long -term success of a gastronomic company. It is particularly important for the operators to learn from the customer reviews and continuously work on improving their service quality.

A look at the catering scene in Erfurt

The catering scene in Erfurt has undergone remarkable development in recent years. The city has developed into a popular tourist destination, which has led to an increase in restaurant and café culture. Many new bars open, while existing companies are trying to adapt to the increasing expectations of the guests.

Some cafes and restaurants in Erfurt benefit from their location in the old town, which is known for their historical architecture and tourist sights. The competition between the restaurants is intense and the quality of the offers plays a decisive role in the satisfaction of the guests. In addition, online reviews, especially on platforms such as Google, have a significant impact on which restaurants and locals are preferred.

The role of online reviews

Online reviews have become an important instrument for the catering industry. A current survey shows that 93 % of consumers look at online reviews before visiting a restaurant in order to get an idea of the quality and experience of other guests. These figures illustrate how strong evaluation platforms such as Google or Tripadvisor influence the decision -making processes of consumers.

It is not unusual for a restaurant or café to experience a decline in customer numbers due to less negative reviews. Therefore, many owners have started to respond to their guests' feedback in order to improve their reputation and increase the quality of service.

short statistics on Erfurt's gastronomy

The variety of gastronomic offers in Erfurt ensures that there is something for every taste. Nevertheless, a significant part of the companies depends heavily on the online presence and reviews of its guests, which should not be underestimated today.

economic effects of the bad ratings

Negative online reviews can have far-reaching economic consequences for catering businesses. Surveys show that about 22 % of guests completely avoid a local visit due to poor ratings. This means that a café or restaurant that receives negative ratings not only suffers directly in sales, but can also lose in the long term to cash customers. This is often frustrating for the owners, since the reality on site can deviate from the experiences of individual guests.

Another problem is that it can be difficult for affected companies to recover from these negative points, especially if the evaluations have come about through inferior experiences or misunderstandings. It can take years for the call of a restaurant to change, even if the operators implement positive measures to improve the service.