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Pharmacist fights against debt collection: incorrect transfer causes stress!
The Pfefferle case illustrates communication structures at Gedisa and debt collection problems due to incorrect bank details.
Pharmacist fights against debt collection: incorrect transfer causes stress!
An incident is currently causing a stir in the Cologne pharmacy scene. The owner of the Pfefferle pharmacy transferred all the required contributions to Gedisa, but to the old bank details. He was not aware of this because Gedisa had changed the bank details on the invoice. Despite the verifiable payments, there was no refund of the money. After four months, Pfefferle received a debt collection letter, although he thought the matter had already been resolved. A creeping unease has spread in the pharmacy.
Pfefferle was surprised when he contacted both Gedisa and the debt collection company Abilita after receiving the payment request. Two days later, he received an email informing him that he needed to request the invoice again. An unpleasant situation that was not made any easier by Gedisa's changing payment methods. Since January, Gedisa has been working with a new payment provider and now pharmacies have to make transfers abroad. Instead of the classic Sepa direct debit procedure, the invoices are settled via individual transfer to the Irish service provider Stripe.
The misunderstanding becomes a test of patience
Pfefferle is not aware of any guilt and has sent Gedisa several emails and calls to clarify the predicament. In times when quick and clear communication is more important than ever, the pharmacist wants the matter to be actually clarified. “There’s really something going on,” he says resignedly.
Despite the difficulties, Gedisa seems to be establishing a new way of working, but switching to a new payment provider causes several inconsistencies and confusion. Pharmacists are now required to adapt to the new circumstances and adapt their financing processes accordingly. You now need a good hand not only in the pharmacy itself, but also in dealing with the new payment methods.
Technical tricks in digital communication
If the problem persists, we recommend trying a different browser or clearing the cache of the WhatsApp app on Android devices. However, this setting is not available on Apple devices. This often only leaves you with WhatsApp support to receive the desired messages as quickly as possible. Progress is not always without hurdles, but it shows how much technical solutions influence our daily work.
In this time of technological changes and challenges, it remains exciting to see how Cologne pharmacists find ways to meet the demands of the digital age and not lose sight of personal contact with their customers. Those interested can find more information about the problems with WhatsApp Web on TechTudo.
The pharmacists in Cologne can only hope that the problems will be solved quickly and communication between those involved will become more efficient. Stay tuned for further news from the pharmacy landscape! For more information about Gedisa payment issues, please visit Pharmacy Adhoc and supporting tips for WhatsApp TechTudo.