Delays are annoying: Every fourth in MV suffers from rail chaos!

Delays are annoying: Every fourth in MV suffers from rail chaos!

Mecklenburg-Vorpommern, Deutschland - Dissatisfaction among train drivers in Mecklenburg-Western Pomerania (MV) is alarming. According to current reports, 25% of passengers are annoyed by delays and unreliability in rail traffic, while 70% of travelers give a positive assessment of punctuality. This discrepancy illustrates the challenges with which commuters are confronted on the lines between Ludwigslust and Wismar, in particular through frequent failures and overcrowded trains on the Hamburg line. In addition, there are complaints about a lack of bicycle parking spaces to coastal connections as well as significant cleanliness problems in toilets. Nordkurier reports .

The current situation is also tightened by the results of a nationwide end customer survey by the Federal Network Agency. This survey, which took place between September and November 2024 and comprised more than 2,000 passengers, shows that the reliability of the timetable and the availability and cleanliness of toilets are particularly perceived as serious defects. Here, too, over 80% of the respondents expressed the desire for more reliable connections instead of a higher train acting. According to the Federal Network Agency, the focus should be on improving timetable stability Federal Network Agency .

customer satisfaction at historically low stand

Customer satisfaction in rail passenger traffic has achieved a historically bad level, especially in MV. Only 83.01% of the trains arrived on time on the Berlin line (ODEG RE 8), while the Hamburg route (DB RE1) was also behind the expectations with 84.51%. Despite a good overall rating in a nationwide comparison, especially compared to Saarland, Rhineland-Palatinate and North Rhine-Westphalia, more than a third of passengers in MV have been forced to cancel travel due to train failures Nordkurier .

Satisfaction with the sanitary facilities also remains a big topic. According to the nationwide survey, over half of the respondents are dissatisfied with the cleanliness and availability of toilets in trains and at train stations. In addition, 34% of travelers complain about the dirty train stations and local transport trains. With regard to the ticket purchases, however, there is a positive tendency, where about 50% of passengers are satisfied with the shops Federal Network Agency .

outlook for improvements and plans

In order to counteract the tense situation, MV plans extensive changes in the transport offer for 2026. In view of the difficult framework conditions by construction sites at central nodes such as Berlin and Hamburg, the announced improvements in the connections between long-distance and local transport trains are particularly important. More than 80% of the more respondents prefer reliable connections and demand a clear focus on timetable stability. Nordkurier reports .