Hamburg's digital revolution: Administration becomes more citizen -friendly!

Hamburg's digital revolution: Administration becomes more citizen -friendly!

The Hamburg administration is significantly modernized in the course of a new digital strategy, which makes many previously necessary authorities. According to a report by ndr aims to make online applications as a rule and the steady to promote digital transformation of the city. In this context, Hamburg emphasizes its leading position in the nationwide comparison of digitization.

already 680,000 Hamburgers use a digital customer account, and 290 authorities are now available online, which increases the efficiency of the administration significantly and reduces bureaucracy. A proactive administration is sought, which includes automatic assignments of child benefit in newborns. In order to advance digital transformation, artificial intelligence is also used to optimize research and text processing within the administration.

strategic fields of action of the digital strategy

The new digital strategy, as reported by press portal comprises a total of six strategic fields of action. These aim to make both the digital administration more user -friendly and safer and to make data use responsibly in different areas of life. The fields of action are:

• digital administration: user -friendly and safe digital service
• Data as a driver: Responsible data use in all areas of life
• infrastructures: customer -centered digital administration
• organizational culture: teamwork and innovative methods in the administration
• Innovation: Responsible handling of resources and technologies
• Society: Including and the common good -oriented digital future

With this project, it is also important to reduce digital barriers and to strengthen the competencies of citizens in the digital world. Support is offered by digital pilots that help citizens use the new digital administrative services. Projects such as the AI-based text assistant "llmoin" and the "Connected Urban Twins" initiative underline the extensive efforts to drive digitization in the city.

The Hamburg administration also plans to expand the use of automated processes, wherever possible, and to avoid future media breaks in the administration. Due to the enormous progress and commitment in digitization, Hamburg represents an example of other German cities with the aim of facilitating the everyday life of citizens through more efficient and better accessible administrative processes.