Edeka scandal: Customer in Königslutter feels humiliated!

Edeka is currently causing excitement after an incident in a branch in Königslutter. A customer reported a humiliating experience at the self -service health insurance companies, which is said to have happened on December 30, 2024. The woman was shopping with her mother and little son when there was an argument with the market manager. This expressed that the stowing of the goods in the bags was "not practical" and "confusing", which the customer found to be condescending.

When the situation escalated, a shop detective was even consulted, whose first question was: "Do you understand me?" The customer suspects that this statement aims at her foreign appearance. As a result, she started crying in front of other customers. Despite the emotional stress, she insisted on control of her correctly scanned purchase. The customer expressed that she felt humiliated and that this experience had sustainably affected her annual financial statements.

response from Edeka

The company's spokeswoman rejected the customer's allegations and described the situation from her point of view. Accordingly, the customer had scanned more than 20 items, which violated the regulations of the self-scanning cash registers. The employees had asked you to pay larger purchases at normal health insurers, with EDEKA emphasized that the customer was not suspected at any time. On the racist statements of the detective, there was no statement on the part of Edeka, which continues to leave the customer dissatisfied. She sees the facts as distorted and is dissatisfied with the company's answer.

In another report on the customer experience in Edeka, problems with deposit machines were discussed. Regulatory concerns of Edeka customers who had difficulty returning their collected deposit bottles are not uncommon. Acceptance by the machines is often refused if the storage is not correct or the deposit symbols are illegible. According to the Hamburg Consumer Center, however, it is important to note that the material of the packaging is decisive, and bottles would have to be assumed as long as the corresponding packaging type is sold in the shop. Includes between customers and employees should occur in these situations, as examples show in which customers reacted dismantled if the return of damaged doses has not been accepted.