Postal move hits 80-year-old: access impossible, important letters missing!

Postal move hits 80-year-old: access impossible, important letters missing!

In today's world, when digital communication channels are becoming increasingly important, daily mail is still essential for many people. This is particularly evident when it comes to personal stories and challenges. A current example is the situation of Gisela Brack from Germering. She has been severely restricted since her mailbox at Kleiner Stachus was closed in April of this year. Loud Mercury The 80-year-old, who is dependent on a nursing service due to a severe disability, no longer has access to her mailbox because the new branch on Gabriele-Münter-Straße is not accessible to her.

The closure of the post office box came as a surprise to Brack, even though she had already paid the fee for another year. She was informed of the new situation in writing on April 3rd and returned her old mailbox key on April 26th. The move was seen as necessary to accommodate Postbank's location, which Deutsche Post confirmed in its statement. The information on the old mailbox system was also intended to provide information about the change, but was not helpful for Brack.

Frequent delays and difficulties

As a result, Brack often received important documents, including forms from the tax office, up to three weeks late. In view of these challenges, the 80-year-old submitted a forwarding request on May 6th, but this did not bring the expected relief either. It turns out that despite Deutsche Post, which is loud Federal Network Agency, is legally obliged to ensure basic services, individual cases of hardship are not always taken into account. The digital services offered, such as the paid Postscan service, are not a solution, especially for older people without internet access.

The new postal law, which has been in force since January 1, 2025, also tightens the rules for delivery. In the future, 95 percent of letters must be delivered within three working days. This means that Brack's mail does not have the quick access she needs to manage her affairs fluidly. In addition, postage costs for standard letters will have to rise to 95 cents in 2025, which could also represent an additional burden for many citizens. Loud Lower Saxony Consumer Center In the future, companies will also have to ensure that the postal infrastructure continues to meet modern requirements, as fixed minimum standards apply for branches and mailboxes.

Attention to vulnerable groups

In her cry for help, Brack hopes that her case will be heard and that the needs of vulnerable people in society will be brought more into focus. In addition to their personal distress, one criticism of the situation is the lack of individual solutions from Deutsche Post. For the 80-year-old, a lot of the feedback remained impersonal and unhelpful, which made communication even more difficult.

Her story impressively shows how changes in the postal system can have a lasting impact on people's daily lives. As a community, we are called upon to raise awareness of such challenges and find solutions to ensure that postal delivery is not only efficient but also inclusive.