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Postal chaos in Cuxhaven: Citizens are waiting so long for their letter!
In Cuxhaven there have been significant problems with late mail delivery since July 18, 2025, which has triggered numerous complaints.
Postal chaos in Cuxhaven: Citizens are waiting so long for their letter!
In Cuxhaven things go haywire when it comes to mail delivery. An increasing problem that is not only causing dissatisfaction among local residents. As [cnv-medien.de](https://www.cnv-medien.de/stadt-cuxhaven/ Mangelhafte-postzustellung-in-ganz-cuxhaven-das-hat-uns-kalt-erfrisch.html) reports, many citizens wait weeks for letters and important documents. For example, 64-year-old Dirk Herbert, who had to wait two whole weeks for invoices that were already dated July 3rd. The unreliability of Deutsche Post is an issue that concerns the city community.
DHL Group spokesman Jens-Uwe Hogardt attributes the delays to several factors. High shipment volumes in the parcel sector, new hires and employee vacation entitlement are just some of the reasons that lead to long waiting times. While parcels enjoy clear delivery priority, letters are often more difficult to track. As a result, dissatisfaction among the population is growing.
Witness statements from the neighborhood
A call on social media clearly shows that the responsible postal company in Cuxhaven is fundamentally struggling with problems. Britta Huthsfeld complains that tours are often canceled, which dangerously extends waiting times for many. Christina Kirschstein and Maren Küchler also have similar experiences and report regularly delayed mail.
The situation comes to life through the descriptions of Khoder Harb, who states that both parcels and letters are often only delivered once a week. Friends from the neighborhood, such as Achim Wulff and Amina Abdullahi Osman, also complain that it takes too long for the mail to finally arrive. Another example is Vanessa Gomez, whose mail is only delivered on Thursdays in her area. And the Antons family has even experienced sporadic mail deliveries since April and even had to drive behind the postman to receive their shipments.
Customer rights
What can affected households do if the mail doesn't arrive? The consumer advice center offers some help here. According to their information, if a shipment does not arrive, it is advisable to first check the shipment status via shipment tracking. If the postal service takes longer than seven working days, customers can request an investigation. To do this you need the shipment number as well as information about the sender and recipient. Deutsche Post explains that international investigations are usually not possible, which further complicates the situation.
In 2023, around 13.3 billion letters were sent by Deutsche Post DHL. Despite the high number, there is a trend: While the number of parcel shipments is increasing, the number of letters transported is decreasing. From 2024 onwards, new requirements for postal transit times will be defined, which aim to deliver 95% of shipments within three working days. However, there is no legal right to fast delivery for each individual letter, which should only provide dissatisfied customers with limited reassurance.
Monitoring of postal services
The Federal Network Agency monitors compliance with these requirements, monitors postal supplies and can receive complaints from consumers. If shipments are lost or damaged, those affected often only have to go to the postal arbitration board to assert their claims. A situation that permanently undermines trust in the postal services.
It remains to be seen whether the situation will improve in the near future. The concerns of the people of Cuxhaven are understandable and those who are waiting for their important correspondence are hoping for a rapid improvement in postal delivery.