Insolvency of Mixx Travel: Holidaymakers in Turkey face back payments!

Insolvency of Mixx Travel: Holidaymakers in Turkey face back payments!

The insolvency of the Swedish tour operator Mixx Travel, which was announced on July 31, 2025, has sometimes fatal consequences for many vacationers in Turkey and Greece. Around 1,300 people from Sweden, Denmark, Norway and Finland who booked their trips through the company are now stranded. Hotels require additional payments from guests for overnight stays that have already been booked and paid for, which further complicates the situation. Mercury reports that For example, Sara Helene Lund-Tønnesen talks about a hotel in Alanya that requires holidaymakers to pay again for their accommodation.

Hotel manager Elvan Gunes points out that the hotel has not received payments from the tour operator, which means that many holidaymakers are faced with unexpected costs. This development is happening at the same time as an extreme heat wave in Turkey, which is not only putting a strain on holidaymakers but also on the region's infrastructure.

Return flights and compensation

For the affected holidaymakers, returning home becomes an additional challenge. Norwegian Air has canceled all Mixx Travel bookings for flights from August 2nd, and many holidaymakers are now having to book new return flights, often at significantly higher prices. Steffen Schei complains that his family has to cover return travel costs of around 19,000 Norwegian kroner, or around 1,700 euros. The Sweden Herald further reports that Mixx Travel's insurance should actually cover the return journey and possibly compensation.

However, there are important deadlines to note: Applications for compensation must be submitted within three months of the insolvency becoming known. To this end, customers are advised to contact the Kammarkollegiet in Sweden or the Consumer and Competition Authority (KKV) in Finland for further information.

Legal situation and travel legal protection

How do you as an affected holidaymaker deal with such a situation? If the tour operator goes bankrupt, the so-called security certificate takes effect. According to Hanseatic Bank You can use this certificate to apply for a refund of the travel price. For holidaymakers who are already traveling and whose organizer becomes insolvent, it is important to know that insolvency insurance decides whether to continue traveling or to return early.

Due to current events, protection through a security certificate is essential. If the tour operator goes bankrupt, written confirmations from tour operators, hotels and other service providers are important in order to be able to assert claims. Providing evidence will be crucial.

In these turbulent times, vacationers' nerves are also tense. If your dream vacation suddenly turns into a nightmare, the only hope is for timely solutions and support from insurance companies and authorities. After all, the travel experience shouldn't contain any unpleasant surprises, especially when it comes to returning home.