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Mönchengladbach launches WhatsApp channel: important information directly to your cell phone!
The city of Mönchengladbach is launching a WhatsApp channel for citizen information and important announcements from August 11th, 2025.
Mönchengladbach launches WhatsApp channel: important information directly to your cell phone!
The city of Mönchengladbach has now launched its own WhatsApp channel to communicate important information such as announcements, traffic information and city service offers directly to citizens. Loud Commune21 The channel is still in the verification process, but can already be subscribed to. This is particularly beneficial for those who avoid social media platforms such as Facebook or Instagram.
The content of the channel is wide-ranging. In addition to the daily traffic information, there will also be a weekly news review, which offers citizens a compact overview of the most important developments in the city. The WhatsApp channel is particularly important in crisis situations in order to quickly transmit relevant information.
Current police information
Interestingly, the Mönchengladbach police have also been providing information via their own WhatsApp channel for almost four months. Topics such as traffic accidents, road closures, major events and missing person cases are dealt with here. At the moment, around 10,000 citizens have already subscribed to this channel, like Press portal reported. The police authorities are striving to further increase the number of subscribers, especially in order to increase security in the city center.
The provision of information via this channel has proven to be particularly valuable at the numerous events in the city center. Anyone interested can easily add the channel to their WhatsApp using a QR code. The police press office is available for media inquiries on 02161 29 10222 and by email.
The trend towards digital communication
The use of messenger services to communicate with citizens is a growing trend. How Government Gazette highlights, many state and federal authorities already use WhatsApp and similar platforms to provide information quickly and easily. Even the Federal Ministry of Health has used WhatsApp to answer questions since the beginning of the pandemic.
The advantages of this direct communication are obvious. A high level of distribution and the possibility of quick feedback make WhatsApp a popular tool for expanding citizen information channels. In addition, companies such as Stadtwerke Herborn also rely on WhatsApp to optimize their customer service.
The trend towards using mobile devices and messenger services shows that 80% of people and even 70% of those over 70 use these platforms. This makes it particularly important for municipalities to adapt their information strategy and make access easier. The effort pays off: high customer satisfaction and increasing interest in digital offerings are the result.
Overall, the introduction of these WhatsApp channels in Mönchengladbach is a step in the right direction to provide citizen-oriented and timely information. The combination of city and police information will certainly appeal to many citizens and significantly improve communication between city administration and residents.