Internet disaster in Wesel: fiber optic damage makes residents despair!

Internet disaster in Wesel: fiber optic damage makes residents despair!

In Wesel-Lackhausen you are currently not very happy with the topic of the Internet. The failure of the Internet now runs over a whole week and shows how vulnerable the modern communication infrastructure can be. The reason? An excavator has damaged a fiber optic cable at the Holzweg/Emmericher Straße/Julius-Leber-Straße intersection, which paralyzes the connection of many households into the network. This regrettable event now means that the repair lasts longer than initially planned, such as radiokw.de.

Telekom originally hoped to complete the repair in the middle of the week. But the actual damage to the cable is obviously larger than expected. The excavation pit is over two meters deep, which requires special safety measures and complicates the work. Now the repair should begin tomorrow, but the duration remains uncertain.

Support offers during the disorder

However, those who are affected as a private customer do not have to do without the world of the Internet. Telekom has mobile replacement solutions in the floor: This includes free call -up switching to the mobile phone, providing data volume and even an emergency cell phone for the elderly, as well as with Telekom.com can be read. Customer service can be reached on 0800 330 1000 - a must for everyone who wants to report their disruption.

However, other users, such as home emergency providers, should also be informed about the situation. There are alternative hybrid house emergency solutions from Caritas, AWO, DRK, Malteser or Diakonie that are available in such cases.

What to do with disorders?

Telekom also explains that disruption can sometimes be quite complex depending on the cause. Civil engineering work or extreme weather events are often the culprit. In order to determine the cause of a disturbance, customer service begins to check the end devices. Only then is a technician who needs an excavator in an emergency to vacate the damaged cable. Spare parts often have to be ordered and the fibers are connected manually.

There is also interesting information about the general network situation. Giga.de reports on the difficulties that are additionally reinforced by storms and construction sites in the Telekom network. Customers can report disruptions via the website or by phone. In order to be online again, it is advisable to restart the router, which can already be relieved in some cases.

Overall, it remains to be seen how Telekom can fix the current problems in Wesel-Lackhausen. Until the final restoration of the internet connection, all those affected have to spend some patience. But with a dash of hope and the solutions provided, digital life should soon work smoothly again.