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Hotel manager in Würzburg: Disrespect leads to a crisis!”
The boss of the Schlosshotel Steinburg in Würzburg fights against disrespectful guest behavior and demands more respect in service.
Hotel manager in Würzburg: Disrespect leads to a crisis!”
In a moving appeal, the head of the renowned Schlosshotel Steinburg in Würzburg, Kerstin Bezold, brought the problem of disrespectful behavior by hotel guests to the public. In a viral Instagram video, she discussed the bad experiences that not only other guests, but especially the staff, had. Your serious words are an urgent call to rethink mutual respect in the service sector. The hotel is currently fighting against attacks and insults that are causing emotional stress for the employees, who are even thinking about quitting, reports Merkur.
In her video, Bezold reported that trainees were insulted and sales employees were criticized in the lobby. “Respect is a two-way street,” she emphatically emphasizes and calls for promoting mutual appreciation. This message received a great response from viewers, as evidenced by over 3,000 likes and numerous positive comments. The Lower Franconia Police Headquarters has also joined this call and supports the initiative to recognize the service sector.
Appreciation in service: an indispensable good
The incident at the castle hotel is an example of how important it is that both guests and employees treat each other with respect. According to the Servicemagazin, customer friendliness in the hotel industry should be a two-way street. Appreciation and respect are the cornerstones on which successful service relationships are based. Everyone who wants to book a hotel stay has a responsibility to act kindly and respectfully.
Disrespectful behavior comes in many forms: from rude comments to direct insults to physical aggression. Not every guest is probably aware of the impact of their behavior, but these can have far-reaching consequences for employees. Another article on [Praxistipps](https://praxistipps.focus.de/respektloses- Behavior-so-aeussert-es-sich-und-das-koennen-sie-tun_148042) explains how disrespectful behavior can manifest itself and what can be done to counteract it. From encouraging positive communication to creating a respectful work environment, steps are needed to improve overall service quality.
In summary, the case of Kerstin Bezold and the Schlosshotel Steinburg is a concrete example that everyone is in demand in the service sector. It's time we all do our part to live the values of kindness and respect. Because at the end of the day, we all want to do a good business – in cooperation and in service.