Rosenheim relies on chatbot MILA: immigration law now around the clock!

Rosenheim relies on chatbot MILA: immigration law now around the clock!

Digitalization does not stop at the immigration authorities at the Rosenheim District Office. A new virtual helper is now available to citizens: the chatbot MILA. This intelligent companion is tasked with answering questions about immigration law and is available around the clock. MILA is a crucial step in the agency's digitalization and supports 19 different languages, significantly improving accessibility. Innsalzach24 reports that users can easily ask questions about residence permits and application procedures and receive answers within a few seconds.

The pilot project is financed by the Bavarian State Ministry of the Interior, Sport and Integration (StMI) and implemented by viind GmbH from Würzburg, which specializes in digital solutions in the public sector. District Administrator Otto Lederer reiterates the importance of introducing the chatbot as an important step forward. Interior State Secretary Sandro Kirchner also expressed himself positively and emphasized that the chatbot can help make the complex matters of immigration law more understandable for everyone and at the same time better manage the high number of inquiries.

The path to digitalization

At a time when public administration is facing numerous challenges, such as a shortage of resources, a shortage of skilled workers and the increased complexity of work processes, the need for efficient and transparent services is becoming increasingly urgent. Loud adesso The decision to use chatbots is an answer to these challenges. These technologies can simplify complex workflows and are an advantage for everyone involved.

The advantages of a chatbot like MILA are obvious: citizens can receive information at any time and without long waiting times. In addition, an integrated feedback function allows users to rate the quality of the answers and share their experiences, which in turn ensures continuous improvement of the service.

A look into the future

The implementation of such digital helpers is not an isolated case. A broad study led by Steffen Braun at Fraunhofer IAO examined the possibilities of artificial intelligence in public administration. The study cites various use cases, including chatbots and voice assistants, that can revolutionize administrative processes. The study emphasizes that constructive collaboration between humans and artificial intelligence could represent a future-oriented direction.

The MILA pilot project runs until February 2026, and the Rosenheim District Office will gain valuable experience in order to promote the introduction of such systems in other Bavarian immigration authorities. This not only advances digitalization, but also sustainably improves the quality of services for all citizens in the future.