Wiesbaden starts with new software: Citizens' office is becoming more digital!

Wiesbaden starts with new software: Citizens' office is becoming more digital!

Wiesbaden, Deutschland - On June 24, 2025, the Citizens' Office of the State Capital Wiesbaden took a remarkable step into the digital future. The new "Emeld21" software solution was officially introduced and is intended to significantly modernize the reporting and passport system. The aim is to expand the digital possibilities, to reduce waiting times and to simplify the processes for the citizens. Maral Koohestanian, Department for Smart City, Europe and Order, underlined the importance of these changes in the presentation of the new software, which promote future-oriented orientation. Class = "Source_1"> Wiesbadenaktuell.de

The implementation of "Emeld21" is part of a nationwide initiative in Hesse that aims to optimize administrative processes through digital platforms. Particularly noteworthy is the possibility of working on several concerns at the same time, which benefits the citizen: inside. Another advantage of the new software is improved interface communication to other urban IT services, which further accelerates the processing of administrative concerns.

digitization in the foreground

The switch to the new system, which has been prepared since July 2024, also stipulates that own passport photos are no longer necessary. Instead, citizens can use the digital recording systems "Biometric Go" and "Pointid", which simplifies and accelerates the process. With this innovation, the use of classic paper photos belongs to the past. Wiesbaden.de

In order to make the transition smoothly, the opening times of the citizens' office were adapted in the week before the introduction. During this time, training of over 1,500 employees was also carried out to ensure that everyone is very familiar with the new processes. However, it should be noted that only appointments are possible in the conversion phase after prior booking. Spontaneous visits to the citizens' office are not permitted to optimally implement the new process.

Changes in the allocation and registration register

To improve the flow of information during the changeover, the city of Wiesbaden has provided all the necessary resources. Citizens: Inside, your appointments can now be booked via the platform dtms.wiesbaden.de . During the migration, access to the registration register from June 18 to 22, and the online reporting registration information about the previous system was not available during this time.

For urgent cases, such as short -term need for travel documents, telephone accessibility on the relevant days was ensured, but with restrictions. The city of Wiesbaden asks for understanding for the necessary measures during the system change.

Overall, the new "Emeld21" software brings a fresh wind to the Wiesbaden administration and shows how digitization can be effectively integrated into the public service. With such steps, not only efficiency is increased, but also the service for the citizens is raised to a new level. Finally, Koohestanian thanked for the understanding and patience of the citizens during this conversion phase.