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Wiesbaden starts with new software: Citizens' office is becoming more digital!
On June 24, 2025, Wiesbaden will introduce the digital system emeld21 for improved passport and registration systems in order to modernize processes.
Wiesbaden starts with new software: Citizens' office is becoming more digital!
Today, June 24, 2025, the citizens' office of the state capital Wiesbaden took a remarkable step into the digital future. The new software solution “emeld21” was officially introduced and is intended to significantly modernize the registration and passport system. The aim is to expand digital options, reduce waiting times and simplify processes for citizens. When presenting the new software, Maral Koohestanian, head of the department for Smart City, Europe and Order, emphasized the importance of these changes, which promote a future-proof orientation of the administration. wiesbadenaktuell.de
The implementation of “emeld21” is part of a state-wide initiative in Hesse that aims to optimize administrative processes through digital platforms. Particularly noteworthy is the possibility of dealing with several concerns at the same time, which benefits citizens. Another advantage of the new software is the improved interface communication with other city IT services, which further speeds up the processing of administrative issues.
Digitalization in the foreground
The switch to the new system, which has been in preparation since July 2024, also means that your own passport photos are no longer necessary. Instead, citizens can use the digital recording systems “Biometric Go” and “PointID”, which further simplifies and speeds up the process. With this innovation, the use of classic paper photos is a thing of the past. wiesbaden.de
In order to make the transition smooth, the opening times of the citizens' office were adjusted in the week before the introduction. During this time, over 1,500 employees were also trained to ensure that everyone was fully familiar with the new processes. However, it should be noted that during the changeover phase, appointments are only possible after prior booking. Spontaneous visits to the citizens' office are not permitted in order to optimally implement the new process.
Changes in appointment scheduling and registration registers
In order to improve the flow of information during the changeover, the city of Wiesbaden has provided all the necessary resources. Citizens can now make their appointments via the platform dtms.wiesbaden.de book. During the migration, access to the population register was not possible from June 18th to 22nd, and the online population register information via the previous system was also not available during this time.
For urgent cases, such as a short-term need for travel documents, telephone availability was ensured on the relevant days, but with restrictions. The city of Wiesbaden asks for your understanding of the measures required during the system change.
Overall, the new software “emeld21” brings a breath of fresh air to the Wiesbaden administration and shows how digitalization can be effectively integrated into the public service. Such steps not only increase efficiency, but also raise the service for citizens to a new level. Koohestanian concluded by thanking citizens for their understanding and patience during this transition period.