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Emergency number 110 in North Rhine-Westphalia disrupted – citizens beware! How to get help!
On July 16, 2025, emergency numbers in North Rhine-Westphalia are disrupted, especially the police number on 110. Alternatives such as 112 are recommended.
Emergency number 110 in North Rhine-Westphalia disrupted – citizens beware! How to get help!
On July 16, 2025, a technical problem was reported in North Rhine-Westphalia (NRW), which paralyzed the emergency number 110, which is often used for urgent police matters. The disruption occurred in the morning and caused confusion among citizens who need quick action. Initial reports indicate that access to central emergency numbers is limited in many parts of the country, but not all police departments are affected equally. The Interior Ministry's technicians are in contact with telephone and network operators and are working hard on a solution.
The police in Düsseldorf are warning the population to use the fire department's emergency number 112 or the alternative number 8700 if immediate help is needed. This was also done in other regions, such as the Märki district and Olpe. These authorities also recommend calling the fire department number in critical situations in order to receive support as quickly as possible. This information was communicated via social media and local radio stations in order to reach people as best as possible and to be on the safe side.
Why this disorder arose
As the Interior Ministry reports, the cause of the disruption could not be found in the company's own systems, but rather on Deutsche Telekom. The technical problems are believed to be related to the company's telephone infrastructure. The outage began around 4:50 a.m., and the error was even reported in other federal states, such as Baden-Württemberg and Hesse. However, Telekom reacted quickly and was able to gradually resolve the disruptions from 6 a.m. onwards.
In addition, the police stations can still be reached via local landline numbers. Citizens can also contact the relevant offices in their region. A comprehensive list of these emergency numbers is provided to ensure any assistance in a hassle-free manner. There are numerous telephone numbers from Aachen to Wuppertal that guarantee the fastest possible help in an emergency.
Alternative contact options
In the event of an emergency, it is important to know the different phone numbers. Here is a selection of the most important emergency numbers for the police authorities in North Rhine-Westphalia:
| City | Emergency number |
|---|---|
| Aachen | 0241 – 957710246 |
| Bielefeld | 0521 – 5457299 |
| Dusseldorf | 0211 – 8704677 |
| Cologne | 0221 – 2292900 |
| Wuppertal | 0202 – 2848497 |
Citizens are asked to be patient in emergencies and to take the police's new recommendations into account. The situation shows once again how important a fast and reliable communication structure is in critical moments. Officers chiefs and the relevant authorities are working hand in hand to solve the problems and ensure security in the affected regions.
For further details and current information about the disruption, we recommend taking a look at the websites of FAZ, Der West and State of North Rhine-Westphalia.