Disrespectful behavior: Hotel manager in Würzburg raises the alarm!

Disrespectful behavior: Hotel manager in Würzburg raises the alarm!

In the charming city of Würzburg, one topic is causing a stir: the respectful interaction between guests and the staff at the Schlosshotel Steinburg. The hotel manager Kerstin Bezold addressed a sensitive problem for many with an open video on Instagram. In her message, she reported disappointing experiences with guests who not only directed insulting words at the staff, but also expressed their dissatisfaction by shouting loudly, especially when it came to their hotel rooms, or making critical comments about the terms and conditions. The emotional strain on staff was so severe that some employees were in tears and considered quitting their jobs. In her message, Bezold emphasizes that “disrespect is unacceptable” and that we should all treat each other with respect. The Lower Franconia Police Headquarters supports this strong message: “Respect is a two-way street,” which underlines the hotel management’s emphasis.

A positive aspect, however, is that the majority of guests appreciate the atmosphere in the Schlosshotel Steinburg and the service of the employees. Bezold proudly reports that after her video address, she received over 3,000 likes and numerous positive feedback from the community. This response shows that many people have understood how important mutual respect is, both in the hotel industry and in our everyday encounters.

The role of social media

Bezold's video is not only an example of the challenges in the catering industry, but also shows the power of social media. Platforms like YouTube have become key communication channels where people can share their experiences and build a sense of community. Since its founding in 2005, YouTube has over 2.7 billion active users and is the second most visited website in the world. Over a billion hours of video content are consumed every day, and it is precisely such personal messages that quickly resonate and create awareness, as in the case of Bezold's appeal.

With more than $50 billion the platform has generated in advertising and subscriptions in recent years, it shows that users are willing to pay for valuable content. At the same time, the challenges such as dealing with misinformation and copyright issues should not be underestimated. The pressure on platforms such as YouTube to carefully moderate content remains high - as does the sense of responsibility of the users themselves.

In this context, the topic of respect is also becoming increasingly important in social media. The challenge of maintaining respectful dialogue permeates society and particularly interactions on online platforms, where anonymity often leads to ill-advised statements. The message from Würzburg could be an impetus to treat each other more carefully both in real life and in the digital space.

For further information about the work of the Schlosshotel Steinburg and its philosophy, those interested can Visit website, where the principles of respectful interaction are emphasized.