Lüneburg Social Court: Complaints now possible via video call!

Lüneburg Social Court: Complaints now possible via video call!

The Lüneburg Social Court has revolutionized the legal processes in Lower Saxony: It is now the first court in the state to offer an online legal application office. This innovation allows citizens to resolve concerns conveniently and easily via video call. This eliminates the need to go to court in person, which has many advantages. NDR reports that not only long journeys but also physical limitations can be avoided.

Previously, those affected had to appear in person in court to file complaints, submit applications or make statements. To date, the resulting oral information has been recorded in writing by the court employees. Citizens now have the opportunity to work without a lawyer - easily, quickly and directly. The deputy manager of the social court, Niklas Bretsch, emphasizes that this is particularly beneficial for people with long journeys or health challenges. Further information on the new regulations can be viewed directly on the court's website.

Flexibility and modernization

The introduction of the online legal application center was made possible by a change in the law that came into force in 2024. Mike Witt, director of the Lüneburg Social Court, sees this development as part of a comprehensive modernization agenda of the Federal Ministry for Digital and State Modernization. The judiciary in Lower Saxony is moving with the times and ensuring easier access to legal services.

Appointments for a video call can be made conveniently by email or telephone, which offers additional flexibility for users. In addition, every process is recorded digitally so that the processing of applications remains efficient and traceable.

Artificial intelligence as support

Another exciting aspect is the development of its own AI tools by the Lower Saxony judiciary. An initial program is already being used in real cases to further optimize processes. The city administration is also working on its own AI tool that is intended to promote efficiency in administration. The move towards digitalization shows that the justice sector is not hiding but is actively working to improve citizen services.

There are various options for making an appointment for anyone who would like to use the Lüneburg Social Court's online legal application office. Access to justice is now being made more efficient, even in times of digital means of communication. With this in mind: a good day for legal applications in Lower Saxony!