Teleemergency doctor system starts: Fast help in Bergisches Land!

Teleemergency doctor system starts: Fast help in Bergisches Land!

On July 1, 2025, the new teleemergency doctor system “Bergisches Land” officially began operations after an extensive one-month pilot phase. The municipal leaders in the region are therefore taking a completely new approach to emergency medical care. The Ennepe-Ruhr district, the Mettmann district and the cities of Remscheid, Solingen, Wuppertal and Leverkusen are involved in the pioneering project. How erkrath.now reported, the local administration signed a public law agreement to introduce the system in January 2023.

With the teleemergency doctor in Leverkusen acting as the main location, the rescue workers now benefit from a modern communication system. Emergency services on site can communicate with a teleemergency doctor in real time via a secure telephone and internet connection. This supports you with valuable information such as vital data or instructions for administering medication. This makes it possible to make even more complex medical decisions quickly and safely.

A groundbreaking concept

The teleemergency doctor system not only ensures that the paramedics can work more efficiently, but also reduces the overload of emergency services and reduces false alarms and unnecessary calls. In each local authority involved, two ambulances were initially equipped with the new technology. A gradual expansion is already being planned, with the aim of equipping all over 110 ambulances in the service area accordingly by 2026, according to information from WDR emerges.

Thanks to the national connection to the teleemergency doctors from Aachen and the Main-Kinzig district, telemedical care can even be guaranteed beyond national borders. These innovative solutions not only contribute to faster patient care, but also bring financial benefits for the municipalities, which bear the total costs of around 25 million euros depending on their population.

Quality in focus

The introduction of the teleemergency doctor system is based on the motto of continuous improvement. In order to ensure the quality of emergency rescue, regular quality reports are created that provide transparent insights into the system's processes. The Aachen Institute for Emergency Medicine and Civil Security (ARS) also offers technical support to ensure that the system functions optimally.

The state government also aims to establish digital emergency aid across North Rhine-Westphalia. This is intended to further improve emergency medical care, particularly in rural areas, in order to ensure that all citizens receive rapid initial care interkommunales.nrw reported.

The introduction of the teleemergency doctor system in the Bergisches Land creates an interesting model that could serve as a model for other regions in Germany. The synergistic effects and technological progress should not only have a positive impact on medical care, but also set an example for inter-communal cooperation. Let's keep our eyes open for what's to come!