New feedback form for the Lienen-Glandorf citizen bus: Get involved now!

New feedback form for the Lienen-Glandorf citizen bus: Get involved now!

The Lienen-Glandorf Citizens' Bus Association has given itself a fresh coat of paint! With a new one Feedback form The association now wants to revolutionize communication with its passengers on its website. The goal? Better and faster processing of feedback, be it praise or criticism. In this way, the club is reacting to the previous feedback, which was often only transmitted via “call-out” or anonymously on social media.

“We would like to optimize and adapt the voluntary service for our passengers,” said those responsible for the association. The captains of our small commercial ship - the drivers - hope that the form will be used frequently so that they can respond quickly to suggestions. Positive feedback is particularly important because it strengthens the motivation of the volunteers who work for the community.

Increasing user numbers and reliable service

The popularity of the citizen bus is growing! This year the number of users increased by an astonishing 25 percent. Up to 1,000 passengers a month use the citizen bus, which offers a reliable connection between Lienen, Glandorf, Schwege and Kattenvenne. What's special: The arrival and departure times are accurate to the minute, which offers passengers unique planning security. The citizen bus is clearly different from other forms of public transport, such as Deutsche Bahn, which has often had to deal with delays in recent times, which sometimes strains the nerves of travelers.

“We rely heavily on users to tell us their opinions,” explains the chairman of the Citizens’ Bus Association. The new form is below www.buergerbus-lienen-glandorf.de/lob-und-tadel accessible and easy to use, so that everyone can express their suggestions and wishes quickly and easily.

Citizen buses in context

The role of community buses is not only valued in Lienen-Glandorf. Many regions throughout Germany show how important it is to have a flexible and voluntary mobility solution. These citizen buses are a valuable addition to local public transport, especially in rural areas where there are usually no conventional bus routes. A recently published handbook “Citizen buses in Saxony” emphasizes the important role of volunteers and provides information about the legal framework as well as the organization and financing of community bus projects. These initiatives promote mobility and support not only people with reduced mobility but also seniors, thereby strengthening social cohesion.

Overall, it shows how important mobility is for social participation in urban and rural regions. The commitment of the numerous volunteers in the area of ​​community buses is an enrichment for the community and sets an example for cohesion and neighborly help.