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Amt-O-Mat starts in MYK: contactless administration for all citizens!
The Amt-O-Mat in Mayen-Koblenz enables contactless administrative applications. An important project of the digitalization initiative MYK10, presented on December 8, 2025.
Amt-O-Mat starts in MYK: contactless administration for all citizens!
In today's digital world, it is more important than ever to provide citizens with efficient and accessible solutions. An exciting example of this is the newly introduced “Amt-O-Mat”. This innovative self-service terminal enables Cologne residents to submit administrative applications independently and collect documents contactlessly. Loud egovernment.de Citizens can use this service regardless of office opening hours, providing truly flexible access to important administrative services.
The Amt-O-Mat was developed as part of the “Smart Region MYK10” digitalization initiative and was supported by the Smart Cities model project. The system is already in use in six municipalities in the Mayen-Koblenz district. Accompanying scientific research showed that around 64% of those surveyed expressed interest in using the terminal. However, actual usage varies greatly: at one location, for example, 28% of documents are issued via the Amt-O-Mat, while at another less than 1% are used. The reasons for this are less of a technical nature, but rather depend heavily on the social environment.
Usage and recommendations
It turns out that perceived added value and recommendations from other citizens are crucial for the use of the Amt-O-Mats. Anyone who hears from citizens' office employees and satisfied users that the service is advantageous will be more willing to try out the terminal themselves. The first use is therefore important, as it creates trust and thus increases the likelihood of further recommendations.
The study also found that classic demographic characteristics such as age or gender have no measurable influence on the use of the Amt-O-Mat. Rather, the success of digitalization depends heavily on whether people are willing to try new things. This is an exciting and forward-looking field about which more extensive information will be provided on December 8, 2025 during an event to present the study results.
Exams rethought
While we're on the topic of digitalization, the large number of exam offerings shouldn't go unmentioned. For example, scheduling AMT exams requires a Pearson VUE account, as shown on pearsonvue.com is explained. Here candidates can enter their AMT Candidate ID to book an appointment. This mobile and online accessibility of the exam system makes it convenient for candidates to select a testing location near them and manage their exam papers quickly.
Candidates should be prepared to arrive at the test center 30 minutes before their exam date. And to avoid surprises, it is advisable to make all the necessary preparations in good time, for example by canceling appointments in good time if changes are made to avoid additional fees. This promotes smooth execution and ensures that everyone involved is well informed and prepared.
In conclusion, it can be said that both the Amt-O-Mat and the modern examination system represent important steps towards more efficient and user-friendly administration. Contacts and recommendations play a central role, because when people learn from each other, digitalization can really flourish.
If you would like to find out more about the latest developments and offers in the digital world, you should visit office.com Consider where exciting information about Microsoft 365 and other digital tools is available.