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Station quality in Bavaria: Where things are going well and where things are going poorly!
Regensburg achieved the worst rating in Bavaria in the BEG ranking for station quality 2024. Lack of cleanliness and information.
Station quality in Bavaria: Where things are going well and where things are going poorly!
The Bavarian Railway Company (BEG) recently put the station quality of over 1,000 train stations in Bavaria to the test. The result is sobering: Most train stations received predominantly poor ratings, with only one out of eight DB station management scoring positively for 2024. This reported Mercury.
The problems lie in the areas of passenger information, cleanliness and facilities. Transport Minister Christian Bernreiter (CSU) is dissatisfied with the results of the analysis. The Westfrankenbahn in Lower Franconia can present itself as a ray of hope by receiving the best rating with 37.83 points. In contrast, things look bleak for the other station managements, including Munich with a shocking -47.50 points.
Ranking of station management
The BEG has created a comprehensive analysis that includes more than just a simple ranking. The study refers to the year 2024 and uses an evaluation scale of -100 to +100 points. The zero value represents the minimum requirements defined by the BEG. A look at the results shows:
| Station management | Points |
|---|---|
| West Franconian Railway | 37.83 |
| Southeast Bavaria Railway | -7.17 |
| Rosenheim | -7.20 |
| Nuremberg | -7.39 |
| North Franconia | -22.05 |
| regensburg | -25.21 |
| augsburg | -33.57 |
| Munich | -47.50 |
On average, there was a worrying result of -14.03 points for all train stations in Bavaria. These results drive the BEG to further intensify its efforts to improve quality. The tests are carried out quarterly by independent testers who check the functionality, cleanliness and general atmosphere of the stations. There are no financial incentives or penalties associated with the test results that could impact quality. Instead, the BEG pursues the goal of creating incentives for improvement through transparency and comparability Bus planner described in detail.
Further measures and developments
Since 2008, BEG has been using a service quality measurement system that has been continuously refined. The test results show a clear need for improvements, particularly in relation to the integration of different rail operations and the impact on service quality. The BEG never tires of holding discussions with those responsible for station management and pointing out the deficiencies. It is all the more important that the Free State of Bavaria invests over 150 million euros annually in the operation of the train stations in order to bring the station infrastructure to an acceptable level
In summary, the results of the BEG analysis are a powerful wake-up call for everyone involved. The quality of the train stations must finally be sustainably improved so that travelers in Bavaria can continue to travel happily in the future. More information on this topic can be found on the BEG website, for example in the detailed article on service quality here.