Warendorf presents a groundbreaking security concept to prevent violence!

Warendorf presents a groundbreaking security concept to prevent violence!

In Warendorf, work is not only being done to improve the quality of life, but workplace safety is also very important. After 18 months of project work, the city of Warendorf has published a new security concept to prevent violence. In addition to striving to create an appreciative working environment, this sends a clear message: employee safety is of central importance. derspoekenkieker reports that the city itself is taking action to improve safety and welfare in everyday work.

The new concept places particular emphasis on preventative measures and the introduction of primary psychological carers. This commitment was underpinned by a survey at the end of 2023, which found strong workforce interest in health and safety. Head of Human Resources Torsten Fischer presented the concept internally; Among the speakers were Carsten Grawunder, mayor of Drensteinfurt, and medical officer Christian Herbst.

Initial psychological care and its importance

The introduction of psychological primary carers is an important consequence of the new security concept. Workers, particularly in the healthcare sector, are often exposed to violence and threats, especially from intoxicated patients. DGUV highlights that such trauma can lead to serious psychological stress. Companies that act quickly can not only provide acute emotional support through initial psychological support, but also help to avoid long-term consequences such as post-traumatic stress disorders.

Hannah Huxholl from the DGUV emphasizes the importance of a quick reaction in the shock phase. The right measures – from risk assessment to training employees in initial psychological support – help to get the emotional stress under control. It is also important what resources are available for continuity of support. Help should be available at all times and a listening ear should be available to employees.

Healthy workplaces and violence prevention

In addition, risk assessments are central to minimizing violence and aggression in the workplace. BGW describes how employers are obliged to identify potential hazards and establish occupational health and safety measures. Technical, organizational and personal measures are important. Whether it's retreat rooms, emergency signaling devices or de-escalation training, inadequate preparation can put employees at risk. Incorrectly designed defense strategies can not only lead to injuries, but can also destabilize operational safety.

Managers must take responsibility by actively asking their employees and having an open conversation about health and safety. Professional standards are essential to ensure safety in crisis situations and to support the mental health of employees.

Silke Middendorf, the head of the human resources department, summed it up: “We hope that we never need this concept, but we are glad that we have it.” This attitude shows the approach to safety and care in the Cologne area - because proactive measures to prevent violence are not only sensible, but also necessary to ensure a safe and healthy working environment.