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Internet chaos in Dithmarschen: 10,000 households without connection!
On August 12, 2025, 10,000 customers in Dithmarschen were affected by internet failures, caused by fiber optic work.
Internet chaos in Dithmarschen: 10,000 households without connection!
A blatant failure caused a lot of vertebrae on August 12, 2025 in Dithmarschen. A total of 10,000 customers of the Neumünster Stadtwerke had to make do without internet in the rosy online age. The reason? Damage to a fiber optic cable during water pipe work at a depth of five meters. The failure lasted from 3 p.m. to 1:20 a.m. and presented those affected with great challenges. As the NDR reports, the municipal utility company Neumünster are planning to move a second closed ring for backup lines by the end of October. This should secure future internet failures and make the supply more reliable.
But internet users have to struggle with disorders not only in Dithmarschen. There have also been reports of arduous connections in the area for several weeks. Users complain about problems that occur irregularly: sometimes there is hardly any access to websites, sometimes even e-mails become a game of patience. Occasional error messages such as "Connection was reset" have strained the nerves of many. Some report that they have to restart their router up to six times a day. And not necessarily with the desired success. Many see the fiber optic relocation in the region, which according to a contribution by Telekom helps has been going on for about three months.
Challenges in fiber optic expansion
The fiber optic expansion not only brings technical problems with it, but also causes a lot of trouble among those affected. The contracts are often unclear, notice periods and costs are not transparent. The provider reports that inadequate communication, which often only provides sparse information or do not react at all. Such grievances mean that consumers are without internet and telephone. This is also seen by the [Consumer Center Lower Saxony] (https://www. consumer center-niedersachsen.de/themen/internet- phone/festnetz/haeufige-beim-glasfaser expansion) and emphasizes that providers are obliged to comprehensively inform their customers over the entire process.
Examples from practice show how frustrating the situation can be. An owner of a multi -party house has been expecting a connection for over a year that never came about, while another consumer who had concluded a fiber optic contract had to pay for two connections, even though the activation of the new connection was missing. Such stories are no longer an isolated case and throw a bad light into the industry.
In view of these developments, it becomes clear: The users: inside have the right to a stable and transparent internet supply. It remains to be seen how those responsible for the Neumünster municipal utilities and other providers react to the current challenges and whether the situation will soon improve.